Welcome to Exiting, where exceptional warranty services complement our dedication to outstanding customer service. Our goal is to ensure your complete satisfaction throughout your experience with us.

How Long Does the Warranty Last?

Our warranties range from a minimum of 1 year to 5 years, depending on the product. This coverage is applicable when the product is installed and operated in accordance with the manufacturer's instructions. Specific warranty periods for each product can be found on the respective product details page.

What Does the Warranty Cover?

Our warranty comprehensively covers any defects in material or workmanship. If a fault is identified, we promptly replace the product at no cost to you. This robust coverage reflects our commitment to instilling confidence in both our service and products, offering one of the most comprehensive guarantees available online.

Receiving Your Product

Upon receiving your product, please inspect it within 7 days of delivery. If any issues arise, contact us via email or submit a report on our Warranty Form page to notify us. Following your notification, return the goods for inspection to confirm the issues. Detailed instructions on the return process will be provided, and products should not be returned without prior guidance from our team.

We are dedicated to collaborating with you to resolve any issues. Customer satisfaction is our top priority, and in the rare instances where challenges may arise, our ethical approach and outstanding customer service have garnered positive feedback from appreciative customers.

Warranty Terms and Conditions

Warranty is valid when a product is installed and operated as per the provided instructions. It does not cover problems resulting from incorrect installation. Aesthetic concerns, such as color and fitting, must be reported prior to installation. For products requiring electrical installation, the warranty is void if installed by an unqualified individual. Proof of qualified electrical installation, like an Electrical Safety Certificate, may be requested.

We do not accept liability for direct or consequential damages, losses, or expenses arising from misuse or incorrect installation and operation of an appliance. In instances where a warranty service call is made, and no fault is found, or if the fault results from incorrect installation or operation, the purchaser may be responsible for a call-out service fee and/or repair costs.